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Privacy Policy

Last Updated: 22 September 2026

At Ultimate Bounce Trampoline Park, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have in relation to your information.

This policy applies to information collected through our website, online bookings, waiver forms, email communications and other interactions with Ultimate Bounce.

1. Who We Are

Ultimate Bounce Ltd is responsible for the personal information described in this Privacy Policy.

You can contact us at:

Ultimate Bounce Ltd
Unit 6D/E
Number One Industrial Estate
Consett
DH8 6SR

Email: info@ultimatebounce.co.uk

2. Information We Collect

Depending on how you interact with Ultimate Bounce, we may collect:

  • Your name and contact details, including your email address and telephone number.
  • Information provided when making a booking or purchase.
  • Payment and transaction information.
  • Information provided when completing a waiver.
  • Participant information required to manage your visit safely.
  • A participant’s name, date of birth or age where this is required as part of a booking or waiver.
  • Information you provide when contacting us with an enquiry.
  • Your marketing preferences.
  • Information you provide when entering competitions, completing surveys or providing feedback.
  • Records of correspondence with us.
  • Information about how you use our website, such as your IP address, browser, device and pages visited.
  • Booking and visit history.

We only collect information that is relevant to providing our services, operating the park, communicating with customers and meeting our legal obligations.

3. How We Use Your Information

We may use your personal information to:

  • Process and manage bookings and payments.
  • Administer participant waivers and visits to Ultimate Bounce.
  • Communicate with you about a booking or visit.
  • Respond to enquiries and requests.
  • Maintain appropriate records relating to our services.
  • Improve our website, services and customer experience.
  • Understand how customers use our website.
  • Prevent fraud, misuse and security issues.
  • Meet our legal and regulatory obligations.
  • Send marketing communications where you have chosen to receive them.

4. Marketing Communications

Where you have opted in to receive marketing emails from Ultimate Bounce, we may send you news, offers, promotions, information about events and other relevant updates.

You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us at info@ultimatebounce.co.uk.

Choosing not to receive marketing communications will not affect service messages that we need to send in connection with a booking, purchase or visit.

Birthday and Party Marketing

Where you have opted in to receive marketing communications, we may use birthday information provided through a booking or waiver to make those communications more relevant.

For example, where a parent or guardian has provided a child’s date of birth, we may use that information to identify when the child’s birthday is approaching and send the opted-in parent or guardian information about birthday parties, relevant offers or birthday reminders.

These marketing communications are sent to the parent or guardian who has opted in to receive marketing from Ultimate Bounce. We do not use a child’s contact details to send them these marketing emails directly.

You can opt out of these communications at any time.

5. Our Lawful Bases for Using Personal Information

Under UK data protection law, we need a lawful basis for using personal information.

Depending on why we are using your information, we may rely on:

Contract – where using your information is necessary to provide a booking, purchase or other service you have requested.

Legal obligation – where we need to process or retain information to comply with the law.

Legitimate interests – where it is reasonably necessary for the operation and improvement of our business, provided those interests do not override your rights and interests.

Consent – where you have actively agreed to a particular use of your information, such as receiving marketing emails. Where we rely on consent, you can withdraw it at any time.

6. Children’s Information

As a family leisure business, some of the information we process relates to children.

This may include information such as a child’s name, age or date of birth where it is required for a booking, waiver or participation in activities at Ultimate Bounce.

Where appropriate, this information is provided by a parent or guardian.

We recognise that children’s personal information requires particular protection and aim to collect and use only the information reasonably necessary for the relevant purpose.

Where children’s information is used to help personalise marketing, such as identifying an upcoming birthday, the marketing communication is directed to the parent or guardian who has opted in to receive marketing communications.

7. Who We Share Information With

We may use trusted third-party providers to help us operate our website and provide our services.

These may include providers involved in:

  • Website hosting and website functionality.
  • Online bookings and e-commerce.
  • Payment processing.
  • Email marketing.
  • Analytics, including Google services.
  • Advertising services.
  • Business automation and integration services.
  • IT, security and technical support.

These organisations may process personal information on our behalf where necessary to provide their services.

We do not sell your personal information to third parties.

8. International Data Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place.

You can contact us if you would like further information about the safeguards used for international transfers relating to your personal information.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to retain information to meet legal, accounting, insurance or regulatory requirements or to establish, exercise or defend legal claims.

Different types of information may therefore be retained for different periods.

Transaction and other records that we are legally required to retain may be kept for up to seven years where appropriate.

Marketing information may be retained while you remain subscribed to our marketing communications. If you unsubscribe, we may retain limited information necessary to record your preference and ensure that you are not sent further marketing communications.

We regularly review the information we hold and delete or anonymise information when it is no longer required.

10. Your Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal information in certain circumstances.
  • Ask us to restrict how we use your personal information.
  • Object to certain uses of your personal information.
  • Request the transfer of certain personal information to you or another organisation.
  • Withdraw your consent where we rely on consent to process your information.

You also have the right to object to your personal information being used for direct marketing.

To exercise any of these rights, please contact info@ultimatebounce.co.uk.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

11. Cookies

Our website uses cookies and similar technologies to help the website function, understand how visitors use it and, where applicable, support analytics and advertising.

Some cookies are essential for the website to operate, while others are optional.

For further information about the cookies we use and the choices available to you, please see our Cookie Policy.

12. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

13. External Links

Our website may contain links to third-party websites.

Ultimate Bounce is not responsible for the privacy practices of external websites. We recommend reviewing the relevant privacy policy before providing personal information to a third party.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, suppliers or legal requirements.

The latest version will always be available on our website, with the date of the most recent update shown at the top of this page.

Where appropriate, we will bring significant changes in how we use personal information to the attention of affected customers.

15. Contact Us

If you have any questions about this Privacy Policy or how Ultimate Bounce uses your personal information, please contact:

Ultimate Bounce Ltd
Unit 6D/E
Number One Industrial Estate
Consett
DH8 6SR

Email: info@ultimatebounce.co.uk